FAQ

We use state-of-the-art encryption software to ensure that all transactions on our site remain safe and secure. This also protects your personal information against manipulation, partial or full loss, and unauthorised access by third parties. You can find further details in our Privacy Policy.

Registering with us connects you to the world of premium watches. You will receive communications about timepieces as we receive them into stock. An additional benefit is faster processing if you buy or sell pieces using TimeTraders.

We will be pleased to answer your questions and guide you with regards to the purchase or sale of a watch. To get in touch simply visit our contact us page.

Simply follow the instructions on our website and make payment via Payfast. If the value of your order exceeds R3,000.00 TimeTraders will cover delivery costs. For orders below you are liable for delivery costs.

Every watch sold by TimeTraders is guaranteed to be 100% authentic and genuine. We conduct extremely rigorous checks of every watch before we list it on our website. Authenticity has never once been an issue at TimeTraders.

es, we have relationships with an extensive number of watch suppliers and will be pleased to source the model you are looking for. Simply send an email to info@timetraders.co.za with full details of the watch you’re looking for and we’ll do our best to source it.

You can pay us online using our payment partner, Payfast. The process facilitates payment via all major credit cards. We can also make arrangements for payment via bank transfer if you prefer.

We use stock photographs to advertise watches on our website for viewing consistency, however you can click through to view clear photographs of the actual item you are interested in. Each watch is carefully photographed at our offices so that you can inspect every detail and feature up close before your buy. The watch you see is the one you will receive.

Yes. Our vintage collection comes with a one month warranty. For all other watches we provide a standard six month warranty.

Yes, we have relationships with an extensive number of watch suppliers and will be pleased to source the model you are looking for. Simply send an email to info@timetraders.co.za with full details of the watch you’re looking for and we’ll do our best to source it.

TradeSafe is a secure digital escrow service and South Africa’s trusted third party in a transaction between you and TimeTraders. The payment platform they provide ensures you can buy from us with complete peace of mind. Only when you’ve got your watch and are completely satisfied with it are funds released to TimeTraders.

For details of the main brands that we buy, visit the brands page.

We will arrange for our courier to collect the watch from you and have it delivered to our offices. TimeTraders covers the cost of the courier delivery and insurance. When the watch arrives at our offices it will be examined for authenticity, condition and functionality. We then send you a final quote within 48 hours.

We make immediate payment by electronic funds transfer. The funds should reflect in your account within 24 / 48 hours.

Yes. We follow the same process used when you sell us a timepiece to determine the value of your watch. You can then use the value to trade in your watch against and of the timepieces in our online shop.

If you are selling us your watch we arrange for a courier to collect it and deliver it to our offices. We cover the costs for shipping and insurance. If you are buying a watch we also cover the total cost for shipping and insurance, subject to a minimum order value of R3,000.00. For order below this value shipping costs will be for you account.

Yes. Our standard courier delivery automatically includes free insurance up to the value of R30,000.00. If the value of your order exceeds this figure we will arrange specific insurance. In the unlikely event that something should happen to your watch during shipping, you are covered for the sale value.

We ship watches and / or accessories by insured overnight courier. There may be occasions where the delivery will take up to 48 hours depending on where you are based.

Yes, we use state-of-the-art technology to protect personal information against manipulation, partial or full loss, and unauthorised access by third parties. You can find further details in our Privacy Policy.

We use your personal information exclusively to process the purchase or sale of your watch. Your information is only divulged to third parties in the instances laid out in our Privacy Policy.